Common Questions
Common Packaging and Production Issues FAQ
Business Cooperation
Business Cooperation and Contracts
We have established a standardized cooperation process, strictly adhering to order agreements, quality terms, payment commitments, and after-sales guarantees, ensuring every customized order has clear rights and responsibilities, making collaboration smooth and worry-free.
Is there a minimum order quantity for custom packaging?
Minimum order quantities vary depending on the size of the packaging bag and the complexity of the process. For large-sized bags over 20 cm, the standard minimum order is approximately 20,000 to 30,000 pieces. For small-sized bags a few centimeters in size, due to the characteristics of plate making and production scheduling, the minimum order is usually around several hundred thousand pieces. For special order requirements, we can discuss and negotiate, and we will try our best to match your actual usage.
What are the contents of a product customization contract?
The contract will clearly specify the material structure, dimensions, printing artwork, production quantity, delivery schedule, pricing and payment terms, quality standards, and after-sales agreement. All production details will be documented in writing to ensure the rights and interests of both parties.
How to ensure consistent delivery standards each time?
We retain process records, color samples, and material standards for each batch of orders. For subsequent reorders, we strictly follow the confirmed samples, ensuring consistency in raw materials and printing parameters to guarantee stable product quality across multiple batches.
Can the party A provide design and manufacturing services?
Yes. You just need to provide vector files such as AI, CDR, with all text outlined. Once we confirm the files are correct, we will proceed with plate making and production. We will also pre-review the compliance of the graphics and text to avoid printing risks.
Can you provide product design?
We can provide packaging layout design, size and die line diagram creation services. If you need a complete brand creative design, we can also connect with our collaborating designer team to deliver a one-stop packaging solution for you.
Can the costs incurred for sample production be refunded after placing a bulk order?
Sample charges can be deducted at the discretion of the buyer in subsequent bulk orders, subject to negotiation.
If the design is modified midway through the order, how will the schedule and cost be affected?
Any design changes will require a recalculation of the schedule and cost, and we will provide detailed updates immediately.
Can you provide the qualification and inspection report for food packaging?
Food-grade packaging can provide corresponding food contact material test reports to meet compliance requirements.
Production and Delivery
Product Production and Logistics Delivery
We implement full-process standardized production control from raw materials to finished products, strictly adhere to quality inspection standards, ensure timely delivery as agreed, and provide safe and reliable logistics solutions to guarantee that every order is delivered on time, in full, and in perfect condition.
What is the production cycle for standard custom orders?
Production lead time varies depending on bag type, process, and order quantity. Standard designs typically take 7-15 working days, while customized orders may take longer. Reorders can help shorten the production schedule. All domestic and international orders are scheduled together, and urgent requests can be discussed and coordinated in advance.
Will samples be provided for confirmation before mass production?
We can provide physical sample bags before official production starts to confirm the material, printing, and finishing effects. Once both parties confirm there are no discrepancies, large-scale production will commence. For overseas orders, we support international courier services for sample delivery, ensuring the final product meets expectations.
Can the goods be inspected before shipment? What are the quality inspection standards?
Support on-site inspection, third-party quality testing, or sample testing by mail. Comprehensive inspections including appearance, dimensions, seal strength, and sealing performance are conducted before shipment. All domestic and international orders follow the same quality control standards to ensure consistent product quality.
What is the allowable range of positive and negative tolerance for the finished product quantity?
Due to the influence of production processes, there may be a reasonable range of positive or negative deviation in the final quantity. The actual shipped quantity will be settled, and the deviation ratio will be agreed upon in the order in advance.
Do you accept international orders? What shipping methods and trade terms are supported?
We accept global customized packaging orders. Domestic delivery options include logistics, express, and dedicated vehicles. For overseas shipments, we support sea freight, air freight, and international express services. We can accommodate various trade terms such as EXW, FOB, CIF, and DDP, and provide tailored logistics solutions based on specific requirements.
How to handle after-sales for transportation damage or quality issues?
If quality issues are confirmed to be caused by production or transportation after delivery, we will handle them immediately. Based on the actual situation, we will arrange for a replacement or remake to ensure your rights are protected.
Can the freight forwarder be designated to handle the export shipment?
We support customers in designating their freight forwarder for shipment coordination, and we can cooperate to complete export-related procedures such as packing, customs clearance, and warehouse entry, fulfilling delivery according to the agreed trade terms.
Does the order support batch production and delivery to multiple addresses?
Support batch production and multiple delivery addresses. Overseas orders can also be shipped in batches and from different ports as needed. Please coordinate the relevant arrangements in advance before confirming the order.
Any other questions?
Contact our Business Manager
For more packaging customization inquiries and cooperation discussions, please submit the form below or consult our online customer service on the side. Our professional business team will provide one-on-one service for you.
